1. What does TalkPlus do?
2. What is a 'TalkPlus Number' or a 'Virtual Number'?
3. Can I make International Calls?
4. How does this affect my current mobile phone service?
5. Do I need a data plan to use TalkPlus?

1. How do I download the TalkPlus application onto my phone?
2. How do I start using TalkPlus once I've installed it onto my phone?  
3. How do I use the application to make a call? 
4. How do I check my voicemail? 
5. How do I use my existing phonebook to make a call? 
6. How do I uninstall the application?
   

1. I never received an SMS to download the application to my phone. How can I download the application?  
2. What happens if I forget my login or password for my phone?  
3. How do I contact TalkPlus if I have more questions?
   

Question:

Answer:

TalkPlus provides advanced Voice 2.0 services over mobile networks. 

With TalkPlus, you can...

Add a 2nd phone number for your Blackberry:

• have that number ring your mobile, home, and office phones all at once
• or use it as a second number so you can have one number for work and another number for friends

Easily make outgoing calls using your TalkPlus number: TalkPlus Blackberry application has access to all of the existing contacts on your smartphone is address book so you do not need to re-enter your existing contacts

Quickly view and manage voicemail to your TalkPlus number using TalkPlus visual voicemail 

Screen your voicemail: listen as your callers leave you a message on your TalkPlus number

Make low cost international calls using TalkPlus once you are a paid user.

Question:

Answer:

A 'TalkPlus Number' or a 'Virtual Number' is a phone number assigned to you by TalkPlus with which you can both make and receive phone calls with. Contacts can dial your TalkPlus number and it will ring your phone, and you can make outbound calls to Contacts and have your TalkPlus number show up on their Caller ID. We call it a "virtual number" or "TalkPlus Number" to differentiate it from the phone number that came with your mobile phone.

Question:

Answer:

Yes, you can make international calls from your TalkPlus Blackberry application once you are a paid user. Just make sure the international number you are dialing has a “+” in front of the number, or begins with an international prefix (e.g. “011”).

Question:

Answer:

You don't need to change your current mobile phone service in order to use TalkPlus.

Whenever you use TalkPlus, you are using minutes on your TalkPlus plan and on your carrier plan, so be certain that you have enough carrier minutes for all of the talking that you plan to do.

TalkPlus recommends that you sign up for a data plan since data usage will be required when you download the application, and when you access features in the application that requires a network connection.

Question:

Answer:

We recommend that you sign up for a low-price data plan since the TalkPlus application requires data usage for some features. Data usage will also be required when you download the application.

Question:

Answer:

Retrieve the SMS (text) message that the TalkPlus Service sent to your phone upon completion of the Sign-up process from the website. 

• Select the message from TalkPlus, and click on the URL in the body of the message. 
• The TalkPlus application will download (generally in less than 30 seconds). 

• You can also download the application from the link here: http://m.talkplus.com/dl/TalkPlus.jad

Question:

Answer:

• Find the TalkPlus icon where all your other Blackberry applications reside.
• Enter the login and password information sent to you via email and SMS by TalkPlus.
• Enter your login or password in the box, click “OK”.
• Wait for the application to connect with the TalkPlus service.
• Wait while the application is connecting to data.
• The TalkPlus dashboard will appear after you login
  

Question:

Answer:

Enter a number manually within the TalkPlus application:

1. Make sure you have selected the profile you’d like to use for the call.
2. Select the Menu button on the device to bring up Options
3. Select “Call”
4. Country Code defaults to “+1”. Change if you are calling outside US or Canada.
5. Enter the phone number, area code first under “No. to Call”
6. To place the call: Menu Option->select Call

Question:

Answer:

The TalkPlus Service provides an individual Voicemail box for each TalkPlus number you sign up for. Each unique Voicemail box can be managed separately using the TalkPlus application from the phone or from the Web via the TalkPlus Contact Center (www.talkplus.com/contactcenter).

To access your voicemail from the device:

Select TalkPlus profile, Menu Options -> Voicemail

You will see:

• the names of contacts or the numbers left in your voicemail
• the date and time of those messages.

Unread messages will be indicated by the closed envelope icon.

You can also check your voicemail for your TalkPlus number by dialing in to any of these 3 access numbers below and then at the prompt, enter in your login and password.

Voicemail Access Numbers:

• West Coast: 1 (415) 322 - 5100
• Central: 1 (312) 324 - 3675
• East Coast: 1 (347) 403 - 9100

Question:

Answer:

• From the TalkPlus application, Menu->Option->Phone Book
• Highlight a contact you want to call
• Menu->Option->Call

Note: When you Add, Edit, or Delete a contact, you are editing the contact on your native device’s Address Book. (e.g., if you delete a contact in the TalkPlus application, you are also deleting the contact from your BlackBerry’s Address Book

Question:

Answer:

   1.  Go to Options (sometimes Options is under the Settings folder)
   2. Select Advanced Options
   3. Select Applications
   4. Scroll down to the program you want to delete
   5. Menu Options->Delete

Question:

Answer:

1. You can also download the application to your PC, and then sync it over to your Blackberry. To get the ap on your PC: http://m.talkplus.com/dl/TalkPlus.jad
2. Or rom your Blackberry, go directly to the link to download the application: http://m.talkplus.com/dl/TalkPlus.jad
3. If that is not successful, please contact TalkPlus Support at:

• Email: support@talkplus.com
• Phone: 1-650-403-5859

Question:

Answer:

Your login will be the phone number you used when you signed up for the service. To retrieve your password, click on "Forgot your password?" link at www.talkplus.com/contactcenter.

You may also contact our Support group via:

• Email: support@talkplus.com
• Phone: 1-650-403-5859

Question:

Answer:

You may contact our Support group via:

• Email: support@talkplus.com
• Phone: 1-650-403-5859