TalkPlus FAQ
How does it work?

When you get a TalkPlus number, our system forwards calls to that number to whatever number(s) you have specified. 

When you make a call using your TalkPlus number, you will use one of our mobile applications or WAP to initiate the call. TalkPlus will then use your mobile phone to place a call to a local number provided by our system, which then will connect you to the friend you are calling. This allows TalkPlus to show the TalkPlus number on your friend's callerID, instead of your mobile phone's callerID.  This also allows you to place low cost international calls by dialing a local number to connect your call through TalkPlus. 

More details: TalkPlus relies on a system that is built to leverage the existing wireless networks that your current mobile phone uses. As a result, the quality of the service our customers receive is the same as what they would receive from making and receiving calls from their existing mobile phones. When a user initiates a call from their mobile phone, that call is dynamically routed to the TalkPlus secure operations center which provides the specific features a user has requested and is then delivered over the same carrier-grade networks to receiving parties.

How does this affect my current mobile phone service?

You don't need to change your current mobile phone service in order to use TalkPlus.

Whenever you use TalkPlus, you are using minutes on your TalkPlus plan and on your carrier plan, so be certain that you have enough carrier minutes for all of the talking that you plan to do.

TalkPlus also uses a small amount of data transmission for each call, so you will see data usage on your carrier plan. If you don't already have a carrier data plan, your carrier will probably charge you around 2 to 3 cents per kilobyte of data usage, depending on your carrier.

On which mobile phones does TalkPlus work?

TalkPlus works on many popular mobile phones, including including the Motorola RAZR, iPhone, Palm Treos, Blackberry, Samsung Blackjack, Nokia E61/62, N73 and N95. TalkPlus has created applications that feature more integrated dialing capabilities for the smartphones listed on the website.

Users with mobile phones capable of browsing the web can also use the WAP site (http://m.talkplus.com) to place calls using TalkPlus.

Do you sell mobile phones?

TalkPlus does not sell mobile phones.  

Do I need a data plan to use TalkPlus?

To receive calls on your TalkPlus number: no you don't need a data plan. You can set up the (mobile or landline) phone numbers  you want your new TalkPlus numbers to forward to when you log in to your TalkPlus account by going to the Profiles page.

To place calls using TalkPlus, or access your visual voicemail, call history, and other features in the TalkPlus mobile application: Your phone needs to be able to access the Internet. Your mobile application and using the mobile WAP site will both require data usage.

We recommend that users of TalkPlus get a data plan to take advantage of all the TalkPlus features on the mobile applications.

Can I keep my existing cell phone number?

Yes.  TalkPlus works on your existing phone, so you will keep your existing carrier number. The TalkPlus Number will be an additional number that works on your phone.

Can I transfer a number to TalkPlus that I have already?   Can I use number portability to move a number over from a different phone?

TalkPlus does not currently allow you to transfer an existing mobile number to the application.  

Can I call internationally with TalkPlus?

Yes, if you have added money to your TalkPlus account.

What else do I need to be able to use the service? What are the prerequisites?

All you need for the service is your mobile phone, a valid credit card, a carrier voice plan, and the ability to access the Internet from your phone. 

To most easily load the application, we will be sending you a text or SMS message to your phone containing a link for where to download our application.  Please be sure you're wireless carrier does not have a SMS/text message block on you’re account in the event you do not receive an SMS from us.

Which languages does TalkPlus support?

TalkPlus currently supports English only. We will expand to other languages in the future. If there are languages that you would like us to support, please drop us a note at .

How do I activate the application on my cell phone?

1. Complete the signup process at www.talkplus.com/signup

2. Check your mobile phone for an SMS from TalkPlus

3. click on the link in the SMS to download the mobile application and activate your account.

4. Login to the mobile application using the login/password sent to you via email and SMS.

Do TalkPlus minutes replace my carrier minutes, or am I using carrier minutes and TalkPlus minutes simultaneously?

TalkPlus works over the carrier network, using your existing phone.  For this reason, when you use TalkPlus, you are using *both* your carrier minutes and your TalkPlus minutes.  Please be certain that you have a large enough carrier minute plan to cover the talking you intend to do with TalkPlus.

What happens if I run out of carrier minutes?

If you run out of carrier minutes, then your carrier will charge you per-minute overage charges.  Be sure that you have a large enough carrier plan to cover the talking that you intend to do with TalkPlus.

What happens if I run out of TalkPlus minutes?

If you exceed the minutes included in your TalkPlus plan, or you would like to place international calls not included in the Zone 1 countries, please add money to your TalkPlus account by logging in to your account online. 

Do you have a contract? How long is your contract?

TalkPlus does not require any yearlong or multi-year contracts.  Simply give TalkPlus 30 days’ notice to cancel your account.

How can you tell if someone is calling you on a TalkPlus Number?

If someone calls you on a TalkPlus Number, you will see the incoming caller ID from the caller. When you answer the call, TalkPlus will tell you which number or profile the person is calling, and will give you the option to transfer them to voicemail.

What do you mean by virtual number?

Since numbers from TalkPlus are not permanently programmed into the mobile phone or coded into the SIM card of your mobile phone, we call them “virtual” numbers.

Can I differentiate my calls coming in on my TalkPlus numbers using special ring tones?

This feature will be coming soon.