1. What does TalkPlus do?
2. What is a 'TalkPlus Number' or a 'Virtual Number'?
3. Can I make International Calls?
4. How does this affect my current mobile phone service?
5. Do I need a data plan to use TalkPlus?

1. How do I download the TalkPlus application onto my phone?
2. How do I start using TalkPlus once I've installed it onto my phone?  
3. How do I use the application to make a call? 
4. How do I check my voicemail? 
5. How do I use my existing phonebook to make a call? 
6. How do I uninstall the application?
   

1. I never received an SMS to download the application to my phone. How can I download the application?  
2. What happens if I forget my login or password for my phone?  
3. How do I contact TalkPlus if I have more questions?
   

Question:

Answer:

TalkPlus provides advanced Voice 2.0 services over mobile networks. 

With TalkPlus, you can...

Add a 2nd phone number for your Nokia mobile phone:

• have that number ring your mobile, home, and office phones all at once
• or use it as a second number so you can have one number for work and another number for friends

Easily make outgoing calls using your TalkPlus number: TalkPlus Nokia Symbian application has access to all of the existing contacts on your smartphone is address book so you do not need to re-enter your existing contacts

Quickly view and manage voicemail to your TalkPlus number using TalkPlus visual voicemail 

Screen your voicemail: listen as your callers leave you a message on your TalkPlus number

Make low cost international calls using TalkPlus once you are a paid user.

Question:

Answer:

A 'TalkPlus Number' or a 'Virtual Number' is a phone number assigned to you by TalkPlus with which you can both make and receive phone calls with. Contacts can dial your TalkPlus number and it will ring your phone, and you can make outbound calls to Contacts and have your TalkPlus number show up on their Caller ID. We call it a "virtual number" or "TalkPlus Number" to differentiate it from the phone number that came with your mobile phone.

Question:

Answer:

Yes, you can make international calls from your TalkPlus Nokia Symbian application once you are a paid user. Just make sure the international number you are dialing has a “+” in front of the number, or begins with an international prefix (e.g. “011”).

Question:

Answer:

You don't need to change your current mobile phone service in order to use TalkPlus.

Whenever you use TalkPlus, you are using minutes on your TalkPlus plan and on your carrier plan, so be certain that you have enough carrier minutes for all of the talking that you plan to do.

TalkPlus recommends that you sign up for a data plan since data usage will be required when you download the application, and when you access features in the application that requires a network connection.

Question:

Answer:

We recommend that you sign up for a low-price data plan since the TalkPlus application requires data usage for some features. Data usage will also be required when you download the application.

Question:

Answer:

Retrieve the SMS (text) message that the TalkPlus Service sent to your phone upon completion of the Sign-up process from the website. 

• Select the message from TalkPlus, and click on the URL in the body of the message. 
• The TalkPlus application will download (generally in less than 30 seconds). 

• You can also download the application to your PC, and then sync it over to your Nokia mobile phone. To get the application on your PC: http://m.talkplus.com/dl/talkplus.sisx

Question:

Answer:

• Find the TalkPlus icon in your Applications folder.
• The first time you start the TalkPlus application, you will be prompted to provide the Mobile Login and Password sent to you via email after you signed up.
• Accept the EULA 

Question:

Answer:

TalkPlus allows you to make calls directly from the native device dialer.  Use your TalkPlus application to select which Profile you would like to call from and then simply dial a number similar to how you would typically place a call.

You can also make calls by selecting Phonebook Contacts or Call History entries from your TalkPlus application.  Phonebook Contacts in TalkPlus are the same Contacts that already exist in your Native Phonebook. 

To access your TalkPlus Call History:

• Start the TalkPlus application
• Select the Profile for which Call History you would like to access
• Select the Options soft key and scroll to “Call History” menu
• Select the Call History entry that you wish to Call. 
• Select Options soft key and select Place call

To access your TalkPlus Phone Book:

• Start the TalkPlus application
• Select the Options soft key and scroll to “Phonebook”
• Select the Phonebook Contact that you wish to Call.  Note:  These are the same Contacts that already exist in your Native Phonebook.  You do not need to recreate your contacts into your TalkPlus application.
• Select Options soft key and select Place call
• Select the phone number of the contact you would like to call

Question:

Answer:

The TalkPlus Service provides an individual Voicemail box for each TalkPlus number you sign up for. Each unique Voicemail box can be managed separately using the TalkPlus application from the phone or from the Web via the TalkPlus Contact Center (www.talkplus.com/contactcenter).
To access your voicemail from the device:

• Start the TalkPlus application
• Select the Profile for which Voicemail you would like to access
• Select the Options soft key and scroll to “Voicemail” menu
• Scroll to the Voicemail you would like to listen to, and press the center key to listen (or Options->Listen)

You can also check your voicemail for your TalkPlus number by dialing in to any of these 3 access numbers below and then at the prompt, enter in your login and password.

Voicemail Access Numbers:

• West Coast: 1 (415) 322 - 5100
• Central: 1 (312) 324 - 3675
• East Coast: 1 (347) 403 - 9100

Question:

Answer:

• Start the TalkPlus application
• Select the Options soft key and scroll to “Phonebook” menu
• Select the Phonebook Contact that you wish to Call.  Note:  These are the same Contacts that already exist in your Native Phonebook.  You do not need to recreate your contacts into your TalkPlus application.
• Select Options soft key and select Place call
• Select the phone number of the contact you would like to call

Question:

Answer:

1. Go to "Applications" Folder
2. Select the TalkPlus application.
3. Select Options.
4. Select "Remove".

Question:

Answer:

1. You can also download the application at http://m.talkplus.com/dl/talkplus.sisx
2. If that is not successful, please contact TalkPlus Support at:

• Email: support@talkplus.com
• Phone: 1-650-403-5859

Question:

Answer:

Your login will be the phone number you used when you signed up for the service. To retrieve your password, click on "Forgot your password?" link at www.talkplus.com/contactcenter.

You may also contact our Support group via:

• Email: support@talkplus.com
• Phone: 1-650-403-5859

Question:

Answer:

You may contact our Support group via:

• Email: support@talkplus.com
• Phone: 1-650-403-5859